Lettings Agency of the Year Awards
Letting Agency of the Year Awards 2016
Lettings Agency of the Year
Outstanding Contribution
Regional Winners
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Judges' Report
Estate Agency of the Year Awards 2016
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ESTATE AGENCY
OF THE YEAR
ABOUT US CONTACT
Anderson Rose
www.andersonrose.co.uk

Best Single Office London Estate Agency 2016

Anderson Rose demonstrated some groundbreaking initiatives across the entire business proposition. The directors spent time looking at the online offering and redeveloped the website and social media activity to ensure they were 100% consumer focused and user-friendly. The result is an online presence that is fresh and interactive with a well-defined plan as to what needs to be achieved. The culture is solid and the entire team is very clear on why they like working for Anderson Rose. The video viewings stood out as a mark of excellence: they have been a groundbreaking winner for their area and has allowed them to cover outer London areas by partnering instructions. The solid testimonials show the team is fully connected with the clients and their requirements. Anderson Rose is an agency intent on delivering a 21st century service through experienced personalities.

Gold
Best Single Office London Lettings Agency 2016

Anderson Rose is a business full of personality. The Director is extremely hands-on and enjoys a great relationship with his team and with the landlords and tenants who use Anderson Rose time and again. There are three levels of service provided by a small team of hybrid, multi-skilled negotiators, who work to the ethos of treating customers as they would wish to be treated. It is evident that landlords like the team and want to work with them; there is a high level of trust coupled with excellent communication and fair fees. They are also rewarded for repeat instructions and renewals through an elite loyalty club, which gives discounts, rewards and access to hospitality events. The team has a six-point checklist of things they want to communicate to a landlord during a valuation, and they have worked hard to build solid relationships with their landlords. This has led to an impressive number of introductions and referral business for both UK and international landlords.  

Bronze
Best Property Management 0-200 Lettings Agency 2016

The team at Anderson Rose consists of extremely professional individuals who are working hard to deliver a high quality, value for money service for their customers. There are some great systems in place to deliver information and services to both landlords and tenants, and ensure regulatory requirements are met. Prior to instructing a contractor, all maintenance issues are first investigated by a member of the Anderson Rose team - they generally find that around 40% of issues can be dealt with in-house so at no cost to the landlord. The panel found evidence of exceptional communication at this agency. The team really listens to its customers and wants to learn from their experiences. They understand the different motivations landlords have and seek to meet these requirements head on. The director has identified the seven most common complaints around property management and has designed a service offering which reduces the chances of these issues being raised. 

Medal