Lettings Agency of the Year Awards
Letting Agency of the Year Awards 2016
Lettings Agency of the Year
Outstanding Contribution
Regional Winners
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Judges' Report
Estate Agency of the Year Awards 2016
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ESTATE AGENCY
OF THE YEAR
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Castledene
www.thecastledenegroup.com/

Best Medium Northern Lettings Agency 2016

The judges were absolutely blown away by this business and were extremely impressed that Castledene has found numerous ways to increase the breadth and calibre of their services for the benefit of the business but also the wider community. The culture is contagious and every member of the team has fully bought in to John Paul’s vision. Not only has Castledene recently been recognised as a Gold standard business by Investors in People but it has been accredited by the Chartered Management Institute. The company motto is “Be Better” and this is applied to every viable part of the business. Every repeatable interaction is considered a process and is mapped accordingly but never to the detriment of personal service. The team is given room for their own personality to shine through. Castledene is without doubt an agency that has scaled further heights, not just for the bottom line but for the staff, customers and the community that surrounds it and which has taken it to its heart.

Medal
Best Training & Development Lettings Agency 2016

Castledene won the bronze award in this highly contested category last year so to see the team raise the bar to the silver standard at this level is highly impressive. It is located in an area with high levels of social housing and vulnerable tenants so has made a promise to extend its training principles to all stakeholders, from the internal team to landlords, tenants and contractors. The directors recruit solely on the values and ethics of the applicant as they believe strongly that lettings skills can be taught but the right attitude is inherent so someone either ‘gets it’ or they don’t. Everyone is surveyed to uncover their preferred learning styles and they are given a personalised plan to allow them to learn in the most efficient manner, whether through role play, lectures, visual aids or peer learning. Tenants and contractors also undergo induction training and this has resulted in a drastic reduction in disputes as expectations are laid out from the outset.

Medal