Lettings Agency of the Year Awards
Letting Agency of the Year Awards 2016
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ESTATE AGENCY
OF THE YEAR
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Caverndish
www.cavendishlettings.com

Best Single Office Lettings Agency Midlands 2016

The panel commented that this agency should be given top marks for its service offerings; the directors have put in place multiple avenues to generate revenue but the provision of a great landlord experience is always at the forefront of any new initiative. The team is included in every aspect of the business; the culture and practices is very transparent. No-one has a job title and hierarchy is kept to a minimum - everyone is treated as a board director on the assumption that they are totally engaged and will therefore do their best for the business. Maintenance contractors have been brought in-house in order to control response times to property management issues. The introduction of call recording has proved a great addition to the business as complaints, which were already low, have reduced even further due to the ability to enhance and personalise training if and where required. The judge commented that Cavendish Residential is one of the most forward-thinking agencies they have come across.

Bronze