Lettings Agency of the Year Awards
Letting Agency of the Year Awards 2016
Lettings Agency of the Year
Outstanding Contribution
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Estate Agency of the Year Awards 2016
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ESTATE AGENCY
OF THE YEAR
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Elvet
www.elvetestates.co.uk

Best Newcomer Lettings Agency 2016

It is apparent that a lot of research was done prior to this business opening resulting in it running as an extremely tight ship - the directors took 18 months to plan before launch. A clearly defined business plan sets out the desired results and the directors fully understand their market. Systems have been carefully designed with good execution and there is evidence of investment in externally supplied products and services to enhance the customer experience and automate processes where possible. The branding is compelling and attractive - bright colours and a fresh look means the office stands out in a crowd, and is drawing strong footfall. The EE Club offers discounts on fees to all clients on other services and is encouraging cross-selling, as investor landlords can access reduced fees for sales and tenants are given reduced rates on financial advice or conveyancing services if they choose to buy. Market tracking and analysis is thorough and useful for all parties. The panel believes this business has built a secure foundation for future success.

Medal