Lettings Agency of the Year Awards
Letting Agency of the Year Awards 2016
Lettings Agency of the Year
Outstanding Contribution
Regional Winners
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Judges' Report
Estate Agency of the Year Awards 2016
View the 2016 Winners
 
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ESTATE AGENCY
OF THE YEAR
ABOUT US CONTACT
Foxtons
www.foxtons.co.uk

Best Large Estate Agency 2016

Foxtons is always impressive. The service on offer is very good, focusing on big ideas with small touches. The local staff all work out of hours to show and value properties; no stone is left unturned to earn the high fees. Foxtons offices are spread across London and they work with an extremely multi-cultural client base, so the fact that the staff speak over 50 languages between them positions Foxtons as an agency that really does speak a different language. The MyFoxtons portal is excellent and provides yet another way for clients to easily navigate the moving process as clients have total transparency on their purchase/sale with 24/7 access to all documents and updates. Central audits are carried out and the board holds meetings to proactively address any issues ahead of time. The online reviews are very good and reflect the extensive and thorough service that Foxtons offers.

Best Training & Development Estate Agency 2016

For a business of this size the flexibility Foxtons demonstrates is impressive. There are numerous examples of them adapting to industry changes, both in terms of their service offering and team behaviours. What particularly stood out was how they support their staff outside of work. Many of the team are graduates who have recently moved to London so they helped them find accommodation and ran social events to encourage networking. The directors take a balanced scorecard approach to measuring the effectiveness of training and development. They hire on attitude rather than qualification and they focus on internal promotion – the culture is one of meritocracy so the senior team have all worked their way through the ranks. Open communication is encouraged so anyone can request extra help as and when they need it. The training directors have over 79 years’ experience in Foxtons across a variety of specialist Foxtons departments so they can deliver lessons on a diverse and relevant range of subjects.

Gold
Best Large Lettings Agency 2016

Foxtons is an amazing agency which is head and shoulders above its competitors. As a long-standing player in the lettings market, the continued evolution of the business is impressive. The MyFoxtons portal allows tenants and landlords to monitor the progress of the tenancy, review and complete paperwork, upload documents and pay fees and deposits. Industry updates and commentary are also shared. The directors understand the importance of recognition and the internal awards ceremony celebrates both individual and team successes. Continued professional development is key to maintaining standards and all promotions are internal. Independent customer research and mystery shopping is carried out and the results then form the basis of the business strategy for the year, to ensure that efforts are concentrated on the areas which require improvement. The team speaks over 47 languages - a vital requirement for a team liaising with a high number of overseas investors. Nearly half of the appointments take place outside office hours and this is down to a combination of being there for the customer and meeting the requirements of a demanding and busy marketplace.

Medal
Best Website Lettings Agency 2016

Foxtons’ website provides a seamless service to all users irrespective of their requirements. Whether a tenant searching listings or a landlord checking safety certificates, the 640,000 unique visitors each month can access the entire Foxtons information bank at the touch of a button. To ensure that its reach is second to none, Foxtons uses a global network of servers to maximise usability and speed so content delivery is extremely fast across all devices - this is especially important given that 21% of its website visitors are based overseas. The web designers work closely with the marketing and operations teams to continue the evolution of the website and changes are made in response to customer feedback and the analytics. They’ve brought in five new search functions this year and the usage stats show that this was a great strategic decision. The outstanding MyFoxtons portal is going from strength to strength and is currently used by over half a million people.

Medal