The judging panel commented that it was an absolute privilege to be given access to this business, and is therefore delighted to be able to match Karl’s 2015 Estate Agency of the Year accolade with the 2016 Lettings Agency of the Year Award. Karl Tatler joins an elite group of only two businesses to have won the overall award more than once, AND to hold both the overall sales and lettings awards simultaneously.
Karl and his team were first recognised as the Estate Agency of the Year in 2008 and have continued to enter these awards with resounding success. Every year the panel comments that the companies are harder and harder to judge due to the inherently high standards across the board. The judging process therefore becomes more stringent so the panel can really dig down into the detail of a business, above and beyond what they put in the questionnaire, or state during the telephone interview. The panel seeks to uncover the true experience a customer can expect to receive as this is the ultimate benchmark and the reason behind these awards, and without exception, they found that anyone using Karl Tatler Lettings will receive an amazing service.
The mystery shopping results bear this out as Karl and his team scored over 92% across both calls and emails.
From the minute a CV is received by this business, the operations team is already hard at work to decide if the applicant is a fit for Karl Tatler Lettings. Whilst they recognise that experience is important, they also hold great store by personality and understand that for an individual to succeed, they must be a good fit.
New starters undergo a thorough induction alongside Personal Profile Assessments to ascertain their preferred management style and areas for development. The teams are also assessed to check for compatibility and likelihood of success, and changes are made as required. The company manual outlines expected standards and educates as to the principles and values staff are expected to adhere to. Employee engagement questionnaires are carried out twice a year...