Lettings Agency of the Year Awards
Letting Agency of the Year Awards 2016
Lettings Agency of the Year
Outstanding Contribution
Regional Winners
Specialist Winners
Individual Awards
Winners by Company Name
Judges' Report
Estate Agency of the Year Awards 2016
View the 2016 Winners

Best Customer Server - Small Estate Agency 2016

Propology won the silver in this category last year, and the panel was pleased to see the team had upped its game even more over the past 12 months. This is a small agency that deliberately limits its stock in order to deliver exemplary service through small but noticeable touches. The director spent a lot of time researching other service industries and cherry picked the best examples of customer service to implement in her business. This, coupled with an innate desire to go above and beyond, means that clients using Propology are sure to be wowed. They understand that the key to effective selling is to listen so from the outset make sure they fully understand the motivations of both buyers and vendors. That said, they also communicate well with all stakeholders who comment they never have to chase for feedback or progress reports – Cherylle and her team are extremely proactive.

Best Single Office Northern Estate Agency 2016

Propology Boutique Properties is successful in these awards every year, and 2016 is no different. The owner has proven that she has kept her eye on the ball and remained true to her original vision for her business. Stock levels remain limited to enable the small team to provide a service level to satisfy even the most difficult client. She has taken her experience in boutique and high-end retail and applied this to estate agency with great results. They offer a unique service targeted at a niche market, and provide a complete package of moving services: there is a focus on quality customer service but with a fun and quirky twist. The marketing is discreet but with careful consideration given to the finer details of property descriptions and aspirational lifestyle imagery. They also offer a number of design services including architectural, interior and garden, alongside relocation services and portfolio analysis.